Confidentiality & Privacy Policy

1. Information We Collect

We may collect the following categories of personal information:

a) Information You Provide Directly

• Full name and email address (account registration) • Billing information (name, address, payment details — processed securely) • Profile information (photo, bio, country, language preferences) • Course progress, quiz responses, and completion records • Messages sent through our support or community features

b) Information Collected Automatically

• IP address and device information • Browser type and operating system • Pages visited, time spent on the platform, and click behavior • Cookies and similar tracking technologies

c) Information from Third Parties

• Social media login data (if you sign in via Google, Facebook, etc.) • Payment processor confirmations (we do not store full card numbers)

2. How We Use Your Information

We use your personal data to: • Create and manage your account • Deliver and personalize courses, workshops, and mentorship content • Process payments and issue refunds • Send course updates, newsletters, and platform notifications • Provide customer support and respond to inquiries • Improve our platform based on usage analytics • Comply with legal obligations

3. Legal Basis for Processing

We process your personal data based on the following legal grounds: • Contract: to fulfill our service obligations to you • Consent: for marketing communications (you can withdraw at any time) • Legitimate interest: to improve our platform and user experience • Legal obligation: to comply with applicable laws

4. Data Sharing and Disclosure

Mombongo does not sell your personal data. We may share your information with: • Service providers (hosting, payment processors, email providers) bound by confidentiality agreements • Analytics partners (anonymized or aggregated data only) • Legal authorities when required by law We never share your personal data with third-party advertisers.

5. Cookies and Tracking

We use cookies to enhance your experience on mombongo.net. Types of cookies we use: • Essential cookies: necessary for the platform to function • Analytics cookies: help us understand how users navigate our platform • Preference cookies: remember your settings and language You can manage cookie preferences in your browser settings or through our cookie consent tool.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. If you close your account, we will delete or anonymize your data within 90 days, except where we are legally required to retain it longer.

7. Your Rights

Depending on your location, you may have the following rights: • Right of access: request a copy of your personal data • Right to rectification: correct inaccurate data • Right to erasure: request deletion of your data ('right to be forgotten') • Right to restrict processing: limit how we use your data • Right to data portability: receive your data in a machine-readable format • Right to object: opt out of certain processing activities To exercise these rights, contact us at privacy@mombongo.net.

8. Data Security

Mombongo uses industry-standard security measures to protect your data, including: • SSL/TLS encryption for all data transmission • Encrypted storage of sensitive personal information • Access controls and authentication protocols • Regular security audits and vulnerability testing However, no system is 100% secure. We encourage you to use a strong password and to report any suspected security incidents to security@mombongo.net.

9. Children's Privacy

Mombongo is not intended for children under the age of 13. We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal data, we will delete it promptly.

10. International Data Transfers

Your data may be stored or processed in countries outside your own. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place.

11. Changes to This Policy

We may update this Privacy Policy periodically. When we make significant changes, we will notify you by email or through a prominent notice on our platform. Your continued use of Mombongo after changes constitutes your acceptance of the updated policy.

12. Contact — Privacy Officer

For any privacy-related questions, requests, or concerns, please contact: Email: privacy@mombongo.net Website: www.mombongo.net/privacy